Shipping + Returns


You pay no ground shipping fees (UPS ground) to anywhere in the continental United States. You're welcome!

Lighting Connection offers free standard ground shipping for most orders within the 48 contiguous United States. The free ground shipping offer does not apply to Alaska, Hawaii, or any international destination. Orders take 2-3 business days for processing before they ship. Please allow 7-10 business days to receive your items. If the specific item you purchase is made to order and ships outside this timeline it will be noted on the product page.

While we offer free ground shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free ground shipping may not apply to sale items, special order items, oversized and freight-required items. When applicable, these charges will be noted on the product page.

We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.

Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a shipping confirmation email including tracking information when your order has shipped. Please save these email invoices for your records.

Please note that any expedited shipping charges you paid on your original order are non-refundable.  




For the most accurate information on returning items, including damaged and defective items, reference our Return Policy 

Please note that if the item(s) are mistakenly returned to the manufacturer rather than the address provided by Customer Care you will be subject to a 25% restocking fee.