We’ll fill you in (Search Q + A)

Have Questions? We've Got Answers!


How can I contact Customer Service?

Can you help my pick the right size light?

Do you have a designer that can help with my lighting selections?

I need additional chain or down rod, can you help?

I’m a designer/builder, do you offer Trade discounts?

Do you offer discounts on large quantity orders?

Why was my order canceled?


When will my order ship?

Do you offer international shipping?

Will you ship to my PO box?

Why am I being charged shipping when your site says, "Free ground shipping for orders over $50?"


What payment options do you accept?

Does Lighting Connection charge sales tax?

What if I purchase an item and then I see it somewhere else cheaper?

What should I do if my credit card has been refused when placing an order?

Return Policy

Can I return an item?

When will I receive my refund once I return an item?

If I return an item how is my refund calculated?

Can I change my order?

How much time do I have to inspect my item for damage?

My item has been installed, can I still return it?


What do I do if my product has a problem during the warranty period?